FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality statues, including decorative pieces, collectible figures, and artistic sculptures designed to enhance your space.

2. Where do you ship?

Currently, we only ship to Poland.

3. How long does shipping take?

Processing time: 1–3 business days
Shipping time: 3–7 business days

You will receive your order within approximately 4–10 business days.

4. How much does shipping cost?

Shipping costs are calculated at checkout. Any applicable fees will be clearly shown before you complete your order.

5. Can I track my order?

Yes. Once your order has been shipped, you will receive an email with tracking information (if available).

6. What materials are the statues made from?

Our statues are made from a variety of materials such as resin, metal, or ceramic, depending on the product. Each product description includes detailed material information.

7. Are the statues fragile?

Some statues are delicate and should be handled with care. We ensure that all items are securely packaged to minimize the risk of damage during shipping.

8. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

9. Can I return my order?

Please refer to our Return & Refund Policy for detailed information about returns, eligibility, and timelines.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if your order has not yet been processed.

11. What if I entered the wrong shipping address?

Please contact us immediately. If your order has already been shipped, we may not be able to make changes.

12. Do you offer custom or personalized statues?

At this time, we do not offer custom or personalized products.

13. How can I contact you?

If you have any questions, feel free to contact us:

Business Name: carlmn
Address: Tongasse 12, 1030 Wien, Austria
Email: marinagebach@gmx.net
Phone: +43 699521045108